2025-06-04 Outage Albstadt

At around 03:00, the internet connection of the dorms in Albstadt went down. As the time is pretty even, this could be some kind of planned maintenance work regarding infrastructure outside our control – but nothing was announced to us.

If the problem persists tomorrow, somebody of us has to visit the network room in Albstadt physically.

Update 8:30 AM:There is a major power issue at Poststraße 22/1. Without electricity, our equipment doesn’t work.
Poststraße 22/2 is connected to 22/1, so it is also offline.

Update 7 PM: we are still waiting for power.

Update 2025-06-04 10:30 AM: we are still waiting for power.

Update Friday, 2025-06-06, 8:30 AM:

Unfortunately, there are no new developments. Three circuit breakers are off. When one of them was switched back on, smoke appeared. For safety reasons, the Netz-AK will not touch these breakers or power outlets.

Our network infrastructure has no power and is completely offline. Normally, power supply is not our responsibility – but since nothing has happened so far, we are now checking with the Studierendenwerk to find out if and when an electrician will come for repairs.

If the issue is not fixed today, we will look into other ways to power our devices. At the moment, we cannot say whether that will work.

We, too, are surprised by how long the power outage is lasting and how it affects hot water and the network. We’ll keep you updated.

Update 12:50 PM: Something seems to have been fixed, but some spare parts had to be ordered. Since we only have information from third parties, we are not sharing any details.
We are now looking for a power source to get our switches running again.

Update Saturday, June 7, 11:30 AM:

We got in the car in Tübingen at 8:30 AM and drove to Albstadt because our team member on-site “couldn’t” access the room yesterday.

When we arrived at Poststraße, the tech room was dark. According to our info, there’s no power there. There are no alternative power sources nearby, but we happened to meet an electrician who wanted to fix the lights.

Now we have first-hand information we can share.

On Wednesday, there was an overvoltage, probably from a lightning strike.

The electrician already replaced the fuses on Wednesday and found that our hardware (network switches) was burned out. He informed the caretaker.

So we are not waiting for electricity or a big repair — we just need to install new devices.

We have everything in stock in Tübingen, but we didn’t bring the devices because we thought the only problem was missing power.

We could have replaced everything already on Wednesday, no probem at all.

Someone from our team will go back to Albstadt during Pentecost and install the replacements.

If you’re frustrated, please contact the Studierendenwerk directly…

Update Sunday, June 8, 6:50 PM:

Poststraße 22-2 is already back online, and room by room, the network is coming back.

Big thanks to the person who lent their car to our AK member on site, so the switches could be picked up in Tübingen and brought to Albstadt.

You should all be back online very soon.

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