Network socket malfunction?

network socketThe ports in the rooms are rarely defective. In most cases, there is a problem with your cable, computer, or Wi-Fi-router.

If there is a wall socket with 2 ports try both of them. In most cases it is the left one.

To find out if your network socket is defective, we first need to rule out other possible sources of error. Among other things, we check if the cable you are using is defective. First, we use a working cable from your roommate and then test your own cable. If your cable doesn’t work but your roommate’s cable does, it’s clear that your cable is defective. If another device works with your cable in your room, the problem is probably with the device you originally used.

Since our network extends across Baden-Wuerttemberg and we work voluntarily, we unfortunately cannot travel everywhere to check if the network socket works. We rely on your help on-site, as well as that of a roommate with a working internet connection. This way, we can test with working hardware on a working connection and compare it with your devices and cables to find out where the problem lies.

We will go through this step by step. It may sound a bit tedious, but this process is necessary to get you back online quickly. If we do not carefully go through all the steps, it could happen that we unnecessarily send an electrician while you remain offline. That would be really unfortunate.

A laptop with a built-in network card makes the diagnosis easiest, as there are fewer points of failure. On Windows and Linux, as well as with Ethernet adapters for MacBooks if necessary, the settings and thus the sources of error are minimal.

Diagnose your port and cable


    [group group-laptop-nein clear_on_hide]
    If you have never operated your router on our network and suspect that your network socket is defective, we strongly recommend bringing your router online in your neighbour's room first. This way, we can isolate various causes of the problem. So, make sure to start the next step in your roommate's room.
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    You need a roommate who has no issues with their internet connection.


    [group group-alone clear_on_hide]

    We are a very small working group that manages a very large, widespread network. Since in 99% of cases this test also fails and the network socket is not defective, we usually cannot visit you. Find a roommate! Facts and figures about AK.

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    [group group-number-ports-unsure clear_on_hide]

    Look at the network socket in your roommate's room and where it is located. Your network socket should be at a similar height and look very similar. If you cannot find it, there are probably furniture pieces in front of it.

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    [group group-number-ports-1 clear_on_hide]

    Always wait 120 seconds between switching devices because we only allow one device per port in our settings, and a timer runs out. If you wait 120 seconds, you can be sure that the timer has expired. Otherwise, the second device may be incorrectly recognized as two devices connected simultaneously. Note that a router is one device online but can distribute the internet to many other devices.

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    [group group-number-ports-2 clear_on_hide]

    If your network socket has more than one port, please try both ports one after the other.

    Always wait 120 seconds between switching devices because we only allow one device per port in our settings, and a timer runs out. If you wait 120 seconds, you can be sure that the timer has expired. Otherwise, the second device may be incorrectly recognized as two devices connected simultaneously. Note that a router is one device online but can distribute the internet to many other devices.

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    [group group-missing clear_on_hide]Answer all questions before continuing.[/group]

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    Unplug the working device in your roommate's room from the network socket and connect it to your room as it was (don't forget the power if necessary). Wait 120 seconds.


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    Take your device to your roommate's room. Unplug the network cable from the working device there and plug it into your device. Wait 120 seconds.


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    [group group-other-room-1 clear_on_hide]
    Connect your roommate's device with its network cable in your room.

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    [group group-other-room-2 clear_on_hide]

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    Try your cable in your roommate's room with their device.

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    [group group-waited clear_on_hide]

    Either you did not wait 120 seconds, or something else has changed; otherwise, this result would not be possible.

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    [group group-dig-laptop-setting clear_on_hide]

    The error is in the settings made on the laptop. Check your computer settings.

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    [group group-dig-router-setting clear_on_hide]

    The error is in the settings made on the router. Check your router settings and compatibility.

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    [group group-diag-cable clear_on_hide]

    Your network cable is defective or not a suitable cable. Read our article about network cables.

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    [group group-diag-contact clear_on_hide]

    Suspected defective network socket!

    We would like to arrange for an electrician to repair your network socket.
    The easiest and fastest way is for the caretaker to arrange an appointment with the electrician and accompany them during the repair. This can happen without you being present.

    Or you can decide that you want to be present during the repair; the electrician will contact you and try to arrange an appointment with you.
    Would you like to arrange an appointment with the electrician, or can the electrician enter your room with the caretaker in your absence?

    Both options are okay and cost you nothing, provided you have done the above tests.

    Now go to our regular contact form and select "Network socket malfunction" as the subject and use your full name and provide a phone number.

    Copy one of the following sentences into the text field:

    • I would like an electrician to arrange an appointment to repair the network socket with me.

    • I agree to the electrician entering my room in my absence to repair the network socket.

    The magic word to submit the form is: Volunteers

    Contact form

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