The ports in the rooms are rarely defective. In most cases there is a problem with your cable or computer.
If the checklist below shows that there can be a defective port we will send a technician. The technician will not look at your computer, it is therefore really important to complete the checklist. If there is a plug socket with 2 ports try both of them. In most cases it is the left one.
Checklist to diagnose your port and cable
- Ask a neighbor if you can test your computer at his port with his network cable. Are you online?
- If yes there could be a problem with your network cable or port. Continue with point 2.
- If not the problem lies most likely with your computer. Please check your network configuration.
- Ask a neighbor to connect his computer with your cable in your room. Does it work?
- If yes your cable and port are working and the problem is probably your computer.
- If not continue with point 3.
- Plug your neighbor’s cable into your port and connect first yours and then your neighbor’s computer to it. Does one of the computers have an internet connection?
- If both are online your network cable seems to be defect or the wrong cable type.
Have a look at our article about network cable. - If only your neighbor’s computer has an internet connection both your network cable and port are working fine. Please check your network configuration.
- If both computers have no internet connection the port is probably defect. Please contact us.
- If both are online your network cable seems to be defect or the wrong cable type.
- Connect your cable to your neighbor’s port and computer. Are you online?
- If yes the port in your room is probably defective. Please contact us.
- If not your network cable is defective or the wrong cable type. Please read our article about network cable.