Network socket malfunction?

The ports in the rooms are rarely defective. In most cases, there is a problem with your cable, computer, or router.

If the checklist below shows that there can be a defective port we will send a technician.
The technician will not look at your computer/ router, it is therefore really important to complete the checklist.
No completing the checklist will waste money and keep you offline for longer.

If there is a wall socket with 2 ports try both of them. In most cases it is the left one.

Checklist to diagnose your port and cable

Ask a neighbor if you can test your computer/ router at his port with his network cable. Are you online?
- If yes there could be a problem with your network cable or port. Continue with point 2.
- If not the problem lies most likely with your computer/ router. Please check your computers network configuration or router settings.
Ask a neighbor to connect his computer/ router with your cable in your room. Does it work?
- If yes your cable and port are working and the problem is probably your computer/ router .
- If not continue with point 3.
Plug your neighbor’s cable into your port and connect first yours and then your neighbor’s computer/ router to it. Does one of the computers have an internet connection?
- - If both are online your network cable seems to be defect or the wrong cable type.
    Have a look at our article about network cable.
  - If only your neighbor’s computer/ router has an internet connection both your network cable and port are working fine. Please check your computers network configuration or router settings.
- If both computers/ routers have no internet connection the port is probably defect. Please contact us.
Connect your cable to your neighbor’s port and computer/ router. Are you online?
- If yes the port in your room is probably defective. Please contact us.
- If not your network cable is defective or the wrong cable type. Please read our article about network cable.

This post is also available in de_DE.