Contact

Since we administrate a lot of dormitories, we need some information from you to reliably determine where you are.Englisch
We’ll gladly reply to email in German or English or call you back on your phone.
Please do not use automatic translations through your web browsers, as they are all poor quality, make it more difficult for you, and result in more work for us.
If you want help from a human, write the message yourself!

Availability:
If you contact us using this contact form, most problems can be fixed in a few hours as long as you are in the dormitory and respond to our emails.
Because we are volunteers, we are never off duty and we respond quickly.
As volunteers we are using our private phones, that`s why we call from blocked/ private/ anonymous numbers, so please just answer these calls after reporting an issue.

    What should we call you? (e.g. your name) (required)

    Your Email (required)

    more than 8 % of you make typos here and therefore do not receive a response!

    Telephone

    In which city are you? (required)

    Choose house

    Choose house

    Choose house

    Choose house

    Choose house

    Choose house

    Choose house

    There is planned maintenance work going on in the selected area! Please check our blog before writing to us!

    Roomnumber? (required)

    Wall socket labeling

    The selected building is not connected to our network.
    Therefore, our instructions are not relevant for you because you are probably using DSL from another provider to access the internet.

    Only the StuWe IT department is responsible for this building. We from the Network Working Group have no insight into how the internet works there.

    So, do not contact us – contact the StuWe IT department directly.

    Since we have never been involved with this building, it is not fair to blame us if something does not work. If you have problems, make it clear to the StuWe IT department that the Network Working Group is not responsible.

    Do not let them send you to us – stay persistent!
    We are not StuWe. Thank you for your understanding!
    Spacer

    Accept to continue

    Subject

    (The subject must be chosen correctly, as we need different information to answer questions for different subjects effectively.)

    The subject you have chosen means that you are trying to use a router in our network.

    Did you read our manual?

    Please read the manual

    Did it work in your room before?

    Do you know the difference between a router, an access point and a repeater?

    Manufacturer:

    Model:

    Approximate age:

    Description of the problem:

    Attachment

    The subject you have chosen means that no router is involved in your setup.

    Did you get online in this room before?

    Did you read our manual?

    Please read the manual

    Did you find the network socket and try both ports?

    Operating System:

    Description of the problem:

    Attachment

    The subject you have chosen means that your access to the Internet via our network is usually working and is currently down.

    Did you change your computer's settings?

    Have you been online somewhere else?

    Are other rooms affected too?

    Since when? Date and time

    Is it really important because of exams and studying? (we're voluntary students and react immediately, but if you'd like to remind us, feel free to check the box)


    Comment

    Attachment

    The subject you have chosen means that your internet access generally works, but it is e.g. slow or occasionally fails.

    Are other rooms in your house affected?

    Did you set up your own WiFi?

    Operating System:

    Is it really important because of exams and studying? (we're voluntary students and react immediately, but if you'd like to remind us, feel free to check the box)

    What kind of problems are you experiencing and since when?:

    Attachment

    We are testing Eduroam at a few places, but we do not yet support it. Sorry!

    Is it really important because of exams and studying? (we're voluntary students and react immediately, but if you'd like to remind us, feel free to check the box)

    Comment

    Attachment

    Just visit us on a Friday or tell us who you are and what you do.

    This subject is only relevant if you received a specific request from us to report an issue with the subject "Abuse". If not, this subject does not apply to you.

    Please make sure you have correctly provided your dormitory, room number, and email address.

    We will contact you to determine together what caused your room to be blocked.

    This is only the correct subject if you have completed the self-diagnosis.

    What is the magic word at the end of the self-diagnosis?

    Thank you for doing the test.

    Attachment

    This post is also available in German de_DE