Contact

Since we administrate a lot of dormitories, we need some information from you to reliably determine where you are.

We’ll gladly reply to email in German or English or call you back on your phone.

Englisch

Availability:
The latest version of our notice should be displayed in the entrance of your house.
For us it`s important to have latest version of the notice in our dormitory, so you can reach us directly with no delay.
If the notice is missing, you could just print it yourself and pin it in the entrance to you house or you contact your dormitory administrator and ask them to do it.
We are aware of the problem that some old versions of our notice are not getting replaced. You must report the problem to your administrator at the Studierendenwerk to hopefully improve the situation.
If you contact us using the contact form, most problems can be fixed in a few hours as long as you are in the dormitory and respond to our emails.
Because we are volunteers, we are never off duty and we respond quickly.
As volunteers we are using our private phones, that`s why we call from blocked/ private/ anonymous numbers, so please just answer these calls after reporting an issue.

    You Name (required)

    You Email (required)

    Telephone

    In which city are you? (required)

    Choose house

    Choose house

    Choose house

    Choose house

    You are wrong here!

    Your dorm is managed by the company Mywire (www.my-wire.de) with email support@my-wire.de
    Please contact them, not us!

    You are wrong here!

    Your dorm is managed by us.
    Please dont`t contact us!

    Choose house

    Choose house

    Choose house

    Roomnumber? (required)

    Fill out to continue

    Subject

    Did you change the settings of your computer?

    Have you been online somewhere else?

    Are other rooms affected too?

    Since when?
    or date

    Is it really important because of exams and studying in general? (we're voluntary students and we react immediately, but since many people like to remind us, feel free to check the box)

    Comment

    Attachment

    Are other rooms in your house affected?

    Did you set up your own WiFi?
    Operating System:

    Is it really important because of exams and studying in general? (We're voluntary students and we react immediately, but since many people like to remind us, feel free to check the box)

    What kind of problems are you expiriencing and since when?:

    Attachment

    Did you get online in this room before?
    Did you read the manual?

    Please read the manual

    Did you find the network socket and did you try both ports?
    Operating System:
    Description of the problem:

    Attachment

    Did you read the manual?

    Please read the manual

    Did it work in your room before?
    Do you know the difference between WiFi and internet or router and repeater?
    Manufactor:
    Model:
    Approximate age:
    Description of the problem:

    Attachment

    We are testing Eduroam at a few places, but do not yet support it. Sorry!

    Is it realy important because of exams and studying in general? (We're voluntary students and we react immediately, but since many people like to remind us, feel free to check the box)

    Nachricht

    Attachment

    Just visit us at a friday or tell us who you are and what you do.