Since we administrate a lot of dormitories, we need some information from you to reliably determine where you are.
We’ll gladly reply to email in German or English or call you back on your phone.
The latest version of our notice should be displayed in the entrance of your house.
For us it`s important to have latest version of the notice in our dormitory, so you can reach us directly with no delay.
If the notice is missing, you could just print it yourself and pin it in the entrance to you house or you contact your dormitory administrator and ask them to do it.
We are aware of the problem that some old versions of our notice are not getting replaced. You must report the problem to your administrator at the Studierendenwerk to hopefully improve the situation.
If you contact us using the contact form, most problems can be fixed in a few hours as long as you are in the dormitory and respond to our emails.
Because we are volunteers, we are never off duty and we respond quickly.
As volunteers we are using our private phones, that`s why we call from blocked/ private/ anonymous numbers, so please just answer these calls after reporting an issue.