Contact

Since we administrate a lot of dormitories, we need some information from you to reliably determine where you are.Englisch
We’ll gladly reply to email in German or English or call you back on your phone.
Please do not use automatic translations through your web browsers, as they are all poor quality, make it more difficult for you, and result in more work for us.

Availability:
If you contact us using this contact form, most problems can be fixed in a few hours as long as you are in the dormitory and respond to our emails.
Because we are volunteers, we are never off duty and we respond quickly.
As volunteers we are using our private phones, that`s why we call from blocked/ private/ anonymous numbers, so please just answer these calls after reporting an issue.

    What should we call you? (e.g. your name) (required)

    Your Email (required)
    > 8 % of you make typos here and therefore do not receive a response!

    Telephone

    In which city are you? (required)

    Choose house

    Choose house

    Choose house

    Choose house

    You are wrong here!

    Your dorm is managed by the company Mywire (www.my-wire.de) with email support@my-wire.de
    Please contact them, not us!

    The selected building is not connected to the university network through our network.
    So all of our instructions have nothing to do with you, as you probably access the internet through some DSL provider.
    The IT department of the Student Services exclusively takes care of the selected building, and the volunteers of the Netz-AK have no insight into how to get online there.
    So please do not contact us, but rather contact edv@sw-tuebingen-hohenheim.de.
    Since we have never had anything to do with the building, we are also not happy if someone complains to us if something doesn't work there. If no one responds, please explicitly complain to someone from the management of the Studierendenwerk about the "EDV".
    We are not the Studierendenwerk. Thank you for your understanding!

    Choose house

    Choose house

    Choose house

    There is planned maintenance work going on in the selected dormitory! Please check our blog before writing to us!

    Roomnumber? (required)

    Wall socket labeling

    Accept to continue

    Subject

    (The subject must be chosen correctly, as we need different information to answer questions for different subjects effectively.)

    The subject you have chosen means that your access to the Internet via our network is usually working and is currently down.

    Did you change the settings of your computer?

    Have you been online somewhere else?

    Are other rooms affected too?

    Since when? Date and time

    Is it really important because of exams and studying in general? (we're voluntary students and we react immediately, but since many people like to remind us, feel free to check the box)


    Comment

    Attachment

    The subject you have chosen means that your access to the Internet works in general, but it is e.g. slow or fails sometimes.

    Are other rooms in your house affected?

    Did you set up your own WiFi?

    Operating System:

    Is it really important because of exams and studying in general? (We're voluntary students and we react immediately, but since many people like to remind us, feel free to check the box)

    What kind of problems are you expiriencing and since when?:

    Attachment

    The subject you have chosen means that no router is involved in your setup.

    Did you get online in this room before?

    Did you read our manual?

    Please read the manual

    Did you find the network socket and did you try both ports?

    Operating System:

    Description of the problem:

    Attachment

    The subject you have chosen means that you are trying to use a router in our network.

    Did you read our manual?

    Please read the manual

    Did it work in your room before?

    Do you know the difference between WiFi and internet or router and repeater?

    Manufacturer:

    Model:

    Approximate age:

    Description of the problem:

    Attachment

    We are testing Eduroam at a few places, but do not yet support it. Sorry!

    Is it realy important because of exams and studying in general? (We're voluntary students and we react immediately, but since many people like to remind us, feel free to check the box)

    Nachricht

    Attachment

    Just visit us at a friday or tell us who you are and what you do.

    This subject is only relevant if you got a specific request from us to report an issue with the subject "Abuse". If not, this subject does not apply to you.

    Please make sure you have correctly provided your dormitory, room number, and email address.

    We will contact you to figure out together what caused your room to be blocked.

    This is only the correct subject if you have done the self-diagnosis.

    What is the magic word at the end of the self-diagnosis?

    Thank you for doing the test.

    Attachment

    This post is also available in German de_DE