Tag: Kaiser-Wilhelm-Straße

2026-02-07 Post-processing Total failure

Avatar photoHeinrich Griesenbach on

After yesterday’s outage, we are fixing some smaller problems.

We cannot clearly name the cause of the error yesterday. What is certain is that our batteries should buffer power outages for 30–45 minutes. Instead, they switched on and off many times per second for a very long time until they were exhausted after several hours.
Now the devices need to be replaced.

Without power, our hardware shut down at around 9 p.m., and our network went offline.

Until about 1 a.m. today, work was done on site to fix the problem, and in the end power was brought from another room into the server room.

Work started again at 9 a.m. today. We are setting everything up again and are looking for the cause of the loss of the connection to Reutlingen.

We may update this article if necessary.

Update 3 p.m.: Welcome back Reutlingen and Hechingerstraße!

2026-02-26 Complete Dormitory Network Outage

Tim on

At 9:30 PM, our entire network went down.

We are currently investigating the cause. As soon as we have more information, we will update this blog post.

Update:

As of approximately 00:15, everything should be back online. There may still be some issues, so please let us know via the contact form if you experience any problems.

2024-09-11 Kaiser-Wilhelm-Strasse 10

Avatar photoHeinrich Griesenbach on

Our systems have been showing an outage at our connections at Kaiser-Wilhelm-Strasse 10 in Geislingen an der Steige since Wednesday, September 11th.

We received the first report from a resident on September 12, 2024, at 11:42 AM.

Without such a report, we cannot take action because there can be many reasons for the outage of our connections, like construction work in the building or on the street, or other reasons for a power cut.

In the past, we have gone to sites unnecessarily with fully configured replacement devices, so we no longer respond without a report from a resident.

Since we cannot access the building and the technical rooms in the basement without the help of a janitor, no repairs have been possible yet.

We will try again today to fix the issue.

Update 10 AM: The janitor was reached and turned the power off and on again. Everything is back online. The availability and accessibility of janitors is very important!
A big thank you to the janitor for his help – he saved us over two hours of driving time.

Geislingen better Hardware June 2021

Avatar photoHeinrich Griesenbach on

We will arrive at 4pm and start installing the hardware.

Today is the only possible day to do this kind of work, if it is inconvenient, sorry.

The dorms in the Kaiser-Wilhelm-Strasse will be offline twice for a maximum of 10 minutes each.

If just your room stays offline after that, contact us immediately over the contact form. We`ll stay in Geislingen for a while for cases like that.
(Give us a phone number and answer the call from the blocked number, that’s us!)