on At 18:30 PM, our entire network went down (again).
We are currently investigating the cause. As soon as we have more information, we will update this blog post.
Update:
As of approximately 19:40, everything should be back online. There may still be some issues, so please let us know via the contact form if you experience any problems.
We are still looking for the root cause of the same issue recurring. We are in the process of diagnosing it, but it’s proving difficult to pin down.
on After yesterday’s outage, we are fixing some smaller problems.
We cannot clearly name the cause of the error yesterday. What is certain is that our batteries should buffer power outages for 30–45 minutes. Instead, they switched on and off many times per second for a very long time until they were exhausted after several hours.
Now the devices need to be replaced.
Without power, our hardware shut down at around 9 p.m., and our network went offline.
Until about 1 a.m. today, work was done on site to fix the problem, and in the end power was brought from another room into the server room.
Work started again at 9 a.m. today. We are setting everything up again and are looking for the cause of the loss of the connection to Reutlingen.
We may update this article if necessary.
Update 3 p.m.: Welcome back Reutlingen and Hechingerstraße!
on At 9:30 PM, our entire network went down.
We are currently investigating the cause. As soon as we have more information, we will update this blog post.
Update:
As of approximately 00:15, everything should be back online. There may still be some issues, so please let us know via the contact form if you experience any problems.
on In recent weeks, there have unfortunately been repeated power outages as part of the ongoing construction work at Pestalozzistraße 41. According to the current status, these should come to an end with the start of the construction break from the evening of December 23 until January 7 inclusive.
On 23 December, the workers will gradually finish their work from around 4 p.m. From 5 p.m. onwards, we therefore ask you to report any noticeable problems to us immediately, so that on 24 December we still have the opportunity to replace any hardware that may have been damaged or to reach someone from the Studierendenwerk.
After 24 December, neither we nor external companies can be reached between Christmas and New Year in order to arrange short-term repairs. If a network cabinet is without power during this period, this can only be fixed after the end of the construction break.
Power is an essential requirement for your internet access. Without power, our network technology on site cannot function.
on We detected several outages today, including a longer one, at Pestalozzistraße 41 in our monitoring system.
While looking for the cause, we found out that there is intensive construction work going on in the building.
At the moment, all switches except one are online. The following rooms are connected to that switch:
Ground floor 8–12, 1st floor 117–121, 2nd floor 217–221, and 3rd floor 317–321.
We do not know whether these rooms are occupied during the renovation. If they are, please contact us immediately!
We will ask the Studierendenwerk what is going on.
Since all of our dormitories in Reutlingen are connected through this building, we hope that our hardware is not being damaged.
Update: A power line was cut and has now been repaired.
on Due to an oversight on my part, I have unfortunately taken Pestalozzistr. 63 partially offline. I apologize for this. I will take care of getting you back online today.
Update: Pestalozzistr. is back online.
on Our monitoring solutions indicate that it can no longer reach our switches in Eugenstr. The reason for this is not entirely clear; it could be due to a switch that has died of old age or to some kind of problem with the uplink.
We will take care of it today.
Update: Eugenstr. is back online – if problems are still appearant, please contact us.
on Hello everyone,
During the course of the evening, we will be replacing switches at Fruwirthstr. 3, 7, and 9, which will cause the internet to be down for approximately one hour at each location.
We will let you know as soon as we are done – everything should be working again by tomorrow morning at the latest!
Update 9:42 p.m.: Fruwirthstr. 3 has already been completed—if you encounter any problems, please report them as soon as possible!
Update 00:28: Fruwirthstr. 7&9 have also been swapped—and we’re back in Tübingen.
So you should all have internet again – and new switches that will last a long time. 🙂
on Around 12:10, one of the two switches at Fichtenweg 1 failed, causing most of the rooms to currently have no internet connection.
We are on our way to replace the switch.
Update: since 1:27 pm the house is online again. The priority to upgrade this house has been increased.
on Unfortunately, a switch serving 24 rooms (rooms 101–125, pest63) has failed.
We are using this incident as an opportunity to upgrade your building to our new hardware, which will result in a brief outage for everyone living there.
However, this will not happen until tomorrow (October 14, 2025) at the earliest. As soon as we have a precise time for the hardware replacement, we will update this post.
Update 14/10/2025 7:50 am: This afternoon a quick fix will be done. In the next few days, we will upgrade to the latest MikroTik switches, so you will then have gigabit.
Update 14/10/2025 1:40 pm: Rooms are online again. Upgrade to gigabit will be probably on Sunday.
Update 21/10/2025 8:15 AM: Reboot of the building
Update 21/10/2025 22:54 PM.: Unfortunately, the quick fix broke down at around 8:00 a.m. today. In the evening, I set off to make sure that rooms 101-125 were back online. However, when I unplugged and plugged the master switch back in, it broke, which means that the whole house is now offline. Unfortunately, I won’t be able to fix it tonight, but I’ll take care of it tomorrow right after work. I’ll replace the hardware as mentioned above, and then the building should run smoothly for a good few years. So if everything goes according to plan, you’ll be back online tomorrow evening.
Update 22/10/2025, 9:41 PM.: I have replaced all switches, and the internet should be back up and running throughout Pestalozzistr. 63. While I am still making some best practice changes, there may still be brief outages. Thanks to the switch to new hardware, this dorm now has gigabit internet, which is 10 times faster—however, most of you are using old routers that can only handle 100 Mbit/s, so most of you won’t benefit from this.