Category: Failures

2025-03-26 Outages with connection to the current Tübingen power outage

Jonas on

There is currently no internet in Heuberger-Tor-Weg – this is almost certainly to do with the power cut here. It could be that the internet is also down in many other halls of residence. Our server room also seems to have no power at the moment and is only being kept running by the UPS, which will also run out of power at some point.

Power failure: https://www.swtue.de/netze/netzinformationen/aktuelle-meldungen.html

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Update 12:05 PM: There is power in the server room, so we won’t suffer a total outage.

Update 1.36 pm: Welcome back online!

Network Outage Nürtingen 13.03.2025

Lucas on

Currently, our network devices at Sudetenstrasse 125, 127, and 129 are unreachable.

We are currently investigating the cause.

Update 3:42 PM: During construction work, a fiber that is required for our internet access was cut. It looks like the problem can be fixed until the evening.

Update 6:30 PM: The dorms should be online again.

2024-11-20 Total outage

Jonas on

Today (~8:34 AM) we had a power outage.

Manual intervention was required, the dorms were back online around 09:03 AM.

Update: The outage also particularly affected a switch only relevant for the dorms in Pestalozzistraße 41 – since 4:10 PM this also is fixed, and everything should work again.

2024-09-30 Total outage the 2nd

Avatar photoHeinrich Griesenbach on

Today (~4:19 pm), there was second unexpected power outage caused by a tripped circuit breaker (FI switch), which disconnected our systems from the network for about 90 minutes.

Since manual intervention was needed, we had a downtime of around 30 to 45 minutes before the systems were fully up again.

The outage wasn’t caused by anything we were doing, so it came as a surprise. Unfortunately, the UPS (uninterruptible power supply) didn’t last long enough until I could bike up the hill to Fichtenweg 5 to fix it on-site.

These kinds of incidents can happen, but most of you probably didn’t even notice the outage.

2024-09-30 Total outage

Avatar photoHeinrich Griesenbach on

Today (3:58 pm), there was an unexpected power outage caused by a tripped circuit breaker (FI switch), which disconnected our systems from the network for about 90 minutes.

Since manual intervention was needed, we had a downtime of around 30 to 45 minutes before the systems were fully up again.

The outage wasn’t caused by anything we were doing, so it came as a surprise. Unfortunately, the UPS (uninterruptible power supply) didn’t last long enough until I could bike up the hill to Fichtenweg 5 to fix it on-site.

These kinds of incidents can happen, but most of you probably didn’t even notice the outage.

2024-09-11 Kaiser-Wilhelm-Strasse 10

Avatar photoHeinrich Griesenbach on

Our systems have been showing an outage at our connections at Kaiser-Wilhelm-Strasse 10 in Geislingen an der Steige since Wednesday, September 11th.

We received the first report from a resident on September 12, 2024, at 11:42 AM.

Without such a report, we cannot take action because there can be many reasons for the outage of our connections, like construction work in the building or on the street, or other reasons for a power cut.

In the past, we have gone to sites unnecessarily with fully configured replacement devices, so we no longer respond without a report from a resident.

Since we cannot access the building and the technical rooms in the basement without the help of a janitor, no repairs have been possible yet.

We will try again today to fix the issue.

Update 10 AM: The janitor was reached and turned the power off and on again. Everything is back online. The availability and accessibility of janitors is very important!
A big thank you to the janitor for his help – he saved us over two hours of driving time.

2024-08-21 Muenzgasse 7

Avatar photoHeinrich Griesenbach on

Muenzgasse 7 has been shown as offline since last night.

So far, no one has contacted us. We are preparing to upgrade the building to Gigabit. (12:00)

3 PM: No power, no internet. We upgraded the hardware. As soon as the power is back on you got gigabit internet.